What is the difference between contact from an IRS Automated Collection System and an IRS Revenue Officer?

If you owe unpaid taxes to the Internal Revenue Service, you can expect to be contacted at some point. This contact can come in various forms. Some taxpayers, for example, may be contacted by the Automated Collection Service. Other taxpayers may be contacted by an IRS Revenue Officer. The experience that you have moving forward will depend on which party contacts you.

Differences Between the Automated Collection Service and an IRS Revenue Officer

What are some of the differences between contact from the Automated Collection Service and an IRS Revenue Officer? Here are just a few:

  1. When dealing with the Automated Collection Service, you will likely never deal with the same person twice. When dealing with a Revenue Officer, however, you will be working with the same individual throughout the process.
  2. With the Automated Collection Service, you will likely have to explain your story, starting from the beginning, every time you call. A Revenue Officer, however, will already be familiar with the facts and circumstances surrounding your case.
  3. A Revenue Officer may make unannounced visits to your home or office. This is because the Revenue Officer assigned to your case is usually stationed out of an IRS office that is within driving distance from your home or place of business. A representative form the Automated Collection Service is not going to visit your home or office.
  4. Revenue Officers keep regular hours, so you will likely have to meet and talk during normal Monday through Friday business hours. The Automated Collection Service, however, is available after hours.
  5. You have no control over which Revenue Officer gets assigned to your case. If the person is unreasonable or unpleasant to deal with, there is little you can do about it. When dealing with the Automated Collection Service, however, you can work with a different individual either by asking, or by hanging up and calling at a different time.

Dealing with a tax problem is rarely a pleasant experience. Fortunately, arming yourself with knowledge about the process can help you protect your rights. To get started learning more, we encourage you to check out our free guide, The Ultimate Survival Guide for IRS Problems.